Back Nine Press takes pride in processing and shipping your order as quickly as possible. Our processing time is approximately 1 to 2 business days. We cannot ship books between 4pm on Fridays and 8am on Mondays. If you order a book late on Friday, or over the weekend, it will ship promptly on Monday. Choosing an expedited shipping method does NOT affect the processing time for the order.
Back Nine Press cannot be held responsible for delayed deliveries by the carrier (such as USPS, UPS, FedEx). Once we hand the package over to the carrier, it is outside of our control.
All estimated delivery times are calculated by the carrier. As with all estimates, it is not a guarantee, nor did Back Nine Press devise the estimate. It is up to the carrier to deliver your package on time.
Delivered But Not Delivered Package: If tracking information confirms that the item has been delivered to the shipping address on the order, but you have not received your products, please contact the carrier directly and open an investigation. Please also check in with neighbors to see if the package was delivered to their residence by mistake; this resolves 9 out of 10 of these mysteries. Back Nine Press cannot be held accountable for packages where tracking information states “DELIVERED” to the shipping address.
We appreciate your understanding and patience.
